SOLUTIONS

We provide the most comprehensive investigative solutions. Led by an extensive network of experts backed by the latest in technology, data protection and legal expertise.

SURVEILLANCE UK

CoventBridge is proud of its proven reputation for delivering intelligence led surveillance solutions, underpinned by robust compliance protocols and superior customer service. We are committed to quality of service and information security, holding Gold accreditations for ISO 9001:2015 and 27001:2013 through UKAS who conduct external annual audits of our mature integrated management system.

Our surveillance personnel are full-time employees qualified IQ level 3 Professional Investigators, BS7858 vetted and all compliant to BS102000 Code of Practice for private investigators. Research and evaluation of available open source intelligence (OSINT) is a formal process of every investigation and is conducted by our dedicated intelligence research team.

Our clients enjoy noteworthy efficiency gains and security benefits with SmartPartner, a ground-breaking investigation portal that provides immediate access to view and share evidence within a secure environment, including streaming video.

Robust quality controls ensure compliance, including addressing instances of unavoidable collateral intrusion that require identity redaction through our inhouse production team.

We believe the measure of success from our surveillance intervention is linked to the quality and content of our video and supporting documentation. Quality includes the visual aspects of each product piece, but importantly, it also includes the content. From the video perspective, this relates to capturing observed activities and not merely reporting them. To achieve this, we deploy a high degree of intelligence to maximize the ratio of cases containing actionable video of the subject as opposed to ‘no video-days’. We take this aspect of our service delivery very seriously, and at a micro-level, monitor and measure each of our field assets to ensure a high success ratio. SmartPartner supports this quality assurance through in-built algorithms that allow our supervisors, managers and most importantly, our clients, to run reports on this area of success measurement.

SURVEILLANCE IRELAND

CoventBridge is proud of a proven reputation for delivering intelligence-led surveillance solutions, underpinned by robust compliance protocols and superior customer service. We are committed to quality of service and information security, holding the requisite PSA42 License for Private Investigation activities, Gold accreditation for ISO 9001:2015 and 27001:2013 through UKAS who conduct external annual audits of our mature integrated management system.

Our surveillance personnel are full-time employees qualified IQ level 3 Professional Investigators, BS7858 vetted and all compliant to BS102000 Code of Practice for private investigators. Research and evaluation of available open-source intelligence (OSINT) is a formal process of every investigation and is conducted by our dedicated intelligence research team.

Our clients enjoy noteworthy efficiency gains and security benefits with SmartPartner™, a ground-breaking investigation portal that provides immediate access to view and share evidence within a secure environment, including streaming video.

Robust quality controls ensure compliance, including addressing instances of unavoidable collateral intrusion that require identity redaction through our inhouse production team.

We believe the measure of success from our surveillance intervention is linked to the quality and content of our video and supporting documentation. Quality includes the visual aspects of each product piece, but importantly, it also includes the content. From the video perspective, this relates to capturing observed activities and not merely reporting them. To achieve this, we deploy a high degree of intelligence to maximise the ratio of cases containing actionable video of the subject as opposed to ‘no video-days’. We take this aspect of our service delivery very seriously, and at a micro-level, monitor and measure each of our field assets to ensure a high success ratio. SmartPartner™ supports this quality assurance through in-built algorithms that allow our supervisors, managers and most importantly, our clients, to run reports on this area of success measurement.

INTELLIGENCE PROFILING

CoventBridge provides a comprehensive range of desk-top intelligence investigation services, compiled by experienced investigators within our dedicated intelligence research team.

CLAIMANT PROFILING

Research and evaluation of available open-source intelligence (OSINT) is a formal process of every investigation and is conducted by our dedicated intelligence research team. Analysis is focused on publicly available material outlining the social media profile and activities of an individual. Used as either a pre-cursor to a surveillance operation or as a standalone enquiry method, our objective is to present all available intelligence that provides a deep understanding of the claimant and their current circumstances.


BACKGROUND INVESTIGATIONS – DEEP INTERNET MINING

CoventBridge has developed a search methodology that uncovers all available information that is legally accessible. Search engines allow for simultaneous utilization of multiple major internet searches and meta-search engines. These searches optimize the various target points to produce cross-checked results. We go beyond these results to reveal legally available archival information that is not available to extract using standard search algorithms. Searches and collection of information is always proportionate and carried out in an ethical manner and in full compliance with current GDPR data legislation and guidelines.

Previous claims/fraud detection information is available through our membership to the Insurance Fraud Bureau (IFB) and Insurance Fraud Investigators Group (IFIG).


LOCATE – TRACING

Experienced Investigators will conduct in-depth targeted investigations through desktop, telephonic and physical ground enquiries. We have a consistently high success ratio based on established and successful locate protocols. Trace results include confirmation of residency; a history of previous addresses; including Land Registry documentation and property ownership; Available asset searches: Bankruptcy and insolvency information.

You can have confidence in our intelligence researcher’s ability to uncover available information through expansive resources and importantly, their passion and expertise to understand the information they develop.

Our reputation for quality and experience in the intelligence arena is reflective of the enthusiasm and expertise our team possesses, and the value our clients place in the quality of our reports.

INVESTIGATIONS

Our Claims investigations team consists of experienced, trained investigators who understand the complexities of uncovering factual circumstances in sensitive investigations.

We have considerable experience providing investigative and business intelligence services to insurance companies and third-party administrators and they are led by a management team with more than a 100 years of combined claims investigation experience. Our expertise extends to all perils including casualty, accident and health, travel, life and motor.

INNOVATIVE, CONSULTATIVE APPROACH

Our investigators have access to extensive public databases and are experienced in developing case facts through on-site interviews, background history analysis, scene inspections and social networking research. We provide reports and intelligence for clients on everything from injury facts, incident circumstances and personal profiles.

All instructions are immediately assigned to an appropriate Claim Investigator who initiates the investigation and, when directed, contacts the involved parties to schedule face to face interviews. The investigator will also make appropriate action plans, based upon the investigative priorities, to complete all facets of the field investigation that may be required. We will schedule and complete assignments (including field interviews) in a timely manner based on the availability of the insured, claimant and potential witnesses. At every stage of an investigation, we are alert to potential red flags associated with the claim.

The status of an assignment can be continually monitored via our case management and intelligence technology platform. Through this technology, our clients have access to digitally recorded field interviews, case notes, photos, videos and more.

Our CoventConnect video interview platform has been developed as a robust cost-efficient alternative to in-person interviews that provides clients with interview options depending on needs and suitability. Rather than being restricted to a standard “face to face” format, CoventConnect is a dynamic investigation proposition that impacts positively on service delivery and claim outcome. Interviews are completed by experienced investigators who will “bookmark” critical sections of the interview to highlight areas of interest. Transcripts and statements are available depending on client need and evidence is captured and managed within a secure environment ensuring adherence to compliance protocols are maintained at all times.

GOVERNMENT SOLUTIONS

From claims validation to video identity redaction services, we collaborate with and deliver verification and validation services to key stakeholders. Our professional staff work with fraud professionals and provide accurate, reliable and actionable information in the fight against fraud in connection with abuse against Government benefits and spurious claims and absenteeism. We empower program decision makers to make informed decisions and ensure receipt of benefits by those who are genuinely entitled to them. Collectively as an organisation and as part of strategic partnerships with Government bodies, we stand on the frontline in the fight against fraud and abuse.

FRAUD ABATEMENT

CoventBridge accumulate, analyse and evaluate claim information to recommend actions related to our clients’ specific claims fraud control criteria. Our experts remain available for analysis of claims data referred for field investigation, in addition to conducting suspicious claim file audits. Because our proprietary technology provides us with visibility of fraud triggers across the UK, Europe and internationally, our professionals can alert clients to industry fraud trends and suggest proactive strategies to detect, investigate and deter fraudulent claims.

US & INTERNATIONAL

For our UK and Ireland based clients, a distinct advantage that comes from working with us is our deep, global reach that ensures that no matter where the case may lead, we’re able to follow it. We are backed by an international team of 500 foreign investigators, serving more than 700 company clients in over 100 countries world-wide. With the exception of embargoed countries, our foreign investigation team works strategically in high-claim areas like the Pacific Rim, mainland China, Mexico and Puerto Rico. These fully vetted specialists adhere to stringent investigative standards that are easily monitored through our SmartPartner™ site.